Shanghaikaixuantianji Construction Machinnery Co.,Ltd is one of the few authorized manufacturers of komatsu long arm excavator in the industry. The production process of the product involves critical steps demanding high human skills, allowing us to maintain the specified design quality and avoid bringing in some hidden imperfections. We introduced testing equipment and built a strong QC team to carry out several phases of tests on the product. The product is 100% qualified and 100% safe.

Over the years, we have been striving to deliver exceptional KXTJ Excavator through operational excellence and continual improvement to the global customers. We track and analyze a variety of metrics including customer satisfaction rate and referral rate, then take some measures and thus continually exceed customers' expectations. All of this has witnessed our efforts to enhance the international influence of the brand.

After discussing the plan of investment, we decided to invest heavily in the service training. We built an after-sales service department. This department tracks and documents any issues and work to address them for customers. We regularly arrange and conduct customer service seminars, and organize training sessions that target specific issues, such as how to interact with customers through the phone or via the E-mail.