Exporting Used Kubota KX183 Excavator and accessories to Italy
On July 24, 2024, Shanghai Kaixuan Tianji Engineering Machinery Co., Ltd. successfully exported a used Kubota excavator to an Italian customer. This case reflects our commitment to providing high-quality machinery and excellent service to international customers. The following is a comprehensive overview of the export process, designed to build trust and demonstrate our capabilities.
Understanding Customer Requirements
Since the customer did not speak English, our sales team, with the help of a translator, finally determined to understand the customer's needs, personal logging needs, and recommended our Kubota KX163, Kubota KX183, Hitachi ZX75 to the customer, and the customer ultimately preferred the reliable Kubota brand.
Equipment Selection and Thorough Inspection
We carefully selected a well-maintained Kubota excavator from our inventory that fully met the customer's requirements. Our experienced engineers performed a thorough inspection to ensure that the machine was in optimal working condition. We provided the customer with detailed documentation, including the machine's working hours, maintenance records, and inspection reports, to ensure full transparency.
Demonstrating the equipment and confirming the order
We shared high-resolution photos, videos, and detailed inspection reports with the customer, allowing them to remotely assess the condition of the excavator. After several discussions to address all questions and concerns, the customer confidently confirmed the order. The customer subsequently ordered a few more accessories
Maintenance and final preparation
Before shipment, our engineering team performed necessary maintenance and meticulous cleaning to ensure the excavator was in optimal condition. This step is critical to guaranteeing that the machine is ready for immediate use upon arrival.
Managing export procedures and logistics
We handle all aspects of the export process, from customs clearance and inspection to insurance. We work with a trusted logistics company to ensure the excavator is shipped safely and promptly to Italy. Throughout the process, we maintain close communication with the customer and provide regular updates.
Customer satisfaction and positive feedback
Upon receiving the excavator, the Italian customer expressed great satisfaction with the condition of the machine and our comprehensive service. They appreciated our professionalism, attention to detail, and smooth execution of the entire export process.
Conclusion
This successful export to Italy highlights our expertise in international trade and our strong commitment to customer satisfaction. We take pride in delivering high-quality used construction machinery to customers around the world, ensuring a seamless and worry-free experience from start to finish.
If you need reliable used construction equipment, we invite you to contact us. We are committed to helping you find the right machinery for your needs and providing a smooth, worry-free export experience. Let's work together to achieve your project goals!